Privacy Policy

1. Introduction and Overview

14jili ("Company", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal data of users ("you", "User", "Player") who access our online casino platform at https://14jili.cam and related services (collectively, the "Service").

This Privacy Policy applies to all Filipino players and visitors who interact with our platform through desktop browsers, mobile browsers, or any other means. By registering an account, depositing funds, or using any feature of the 14jili Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a 14jili account, we collect personal information necessary to verify your identity, comply with regulatory requirements, and provide gaming services. This includes:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required by Philippine anti-money laundering regulations
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code
• Account Credentials: Username, password, and security questions/answers for account access and recovery
• Financial Information: Payment method details including GCash account numbers, Maya wallet information, bank account numbers, cryptocurrency wallet addresses, and transaction history
• Verification Documents: Copies of government-issued IDs (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), and payment method ownership verification
• Communication Records: Correspondence with customer support via live chat, email, or phone including your inquiries, complaints, and feedback

2.2 Information Collected Automatically

When you access and use the 14jili platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information
• Connection Data: IP address, internet service provider, geographic location (city and country level), time zone settings, and connection timestamps
• Usage Data: Pages visited, features accessed, games played, betting patterns, session duration, click-stream data, and referral sources
• Gaming Activity: Bets placed, games played, wins and losses, bonus usage, wagering patterns, and transaction history
• Performance Data: Page load times, technical errors encountered, and application crash reports

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors (GCash, Maya, banks) providing transaction verification and fraud prevention data
• Identity verification services confirming the authenticity of submitted documents
• Credit reference agencies for financial background checks where permitted by law
• Social media platforms if you choose to link your account or share content
• Game providers and software partners supplying gaming activity statistics
• Fraud prevention services and databases of excluded or self-excluded players

3. How We Use Your Information

14jili uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and securing your player account
• Verifying your identity and age to comply with Philippine gaming regulations
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, live dealer tables, slots, bingo, and other gaming products
• Calculating winnings, processing payouts, and maintaining accurate account balances
• Applying bonuses, promotions, and loyalty rewards to your account

3.2 Legal and Regulatory Compliance

• Complying with Philippine Amusement and Gaming Corporation (PAGCOR) regulations and licensing requirements
• Meeting Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations under Philippine law
• Preventing underage gambling and enforcing 21+ age restrictions
• Detecting and preventing fraud, money laundering, and other financial crimes
• Responding to legal requests from law enforcement, regulatory authorities, and courts
• Maintaining records required by gaming regulators and tax authorities

3.3 Security and Fraud Prevention

• Monitoring accounts for suspicious activity, unusual betting patterns, and potential fraud
• Identifying and preventing multiple account creation and bonus abuse
• Protecting against unauthorized access, hacking attempts, and data breaches
• Verifying transaction authenticity and preventing payment fraud
• Enforcing Terms and Conditions and investigating Terms violations

3.4 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Sending account-related notifications including deposit confirmations, withdrawal updates, and security alerts
• Providing responsible gaming support and implementing self-exclusion requests
• Conducting customer satisfaction surveys and collecting feedback

3.5 Marketing and Promotional Activities

With your consent, we use your information to:

• Send promotional emails about new games, bonuses, tournaments, and special offers
• Deliver personalized marketing messages based on your gaming preferences and activity
• Send SMS notifications about exclusive promotions and limited-time offers
• Display targeted advertisements on our platform and partner websites

You may opt out of marketing communications at any time by adjusting your account preferences, clicking unsubscribe links in emails, or contacting customer support.

3.6 Platform Improvement and Analytics

• Analyzing user behavior to improve website design, navigation, and user experience
• Testing new features, games, and functionality
• Identifying popular games and optimizing game selection
• Measuring marketing campaign effectiveness
• Conducting statistical analysis and generating business insights

4. Legal Basis for Processing

Under applicable Philippine data protection laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our contract with you, including providing gaming services and processing transactions
• Legal Obligation: Processing required to comply with Philippine laws, gaming regulations, AML/CTF requirements, and tax obligations
• Legitimate Interests: Processing necessary for our legitimate business interests including fraud prevention, security, platform improvement, and customer service
• Consent: Processing based on your explicit consent for marketing communications and optional data uses, which you may withdraw at any time

5. How We Share Your Information

5.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who assist us in operating the 14jili platform:

• Payment Processors: GCash, Maya, banks, and cryptocurrency payment gateways to process deposits and withdrawals
• Game Providers: Software suppliers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and PG Soft who provide gaming content
• Identity Verification Services: Third-party KYC/AML providers who verify submitted identification documents
• Cloud Hosting Providers: Secure data centers hosting our platform infrastructure
• Customer Support Platforms: Live chat and ticketing systems used to provide customer service
• Marketing Service Providers: Email delivery services, SMS gateways, and advertising platforms
• Analytics Providers: Tools measuring website usage and user behavior patterns

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable privacy laws.

5.2 Regulatory and Legal Disclosures

We may disclose your information to regulatory authorities, law enforcement, and government agencies when:

• Required by Philippine gaming regulations or PAGCOR directives
• Responding to valid legal requests, subpoenas, or court orders
• Complying with AML/CTF reporting obligations for suspicious transactions
• Investigating fraud, money laundering, or other criminal activity
• Protecting our legal rights, property, or safety, or that of our users

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business transaction. We will notify you of any such change and how it affects your data rights.

5.4 Information We Do Not Share

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We do not share your data with unauthorized parties or for purposes unrelated to providing gaming services.

6. Data Security Measures

14jili implements industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Security

• Encryption: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Secure Storage: Personal data stored in encrypted databases with restricted access
• Firewalls: Advanced firewall systems protecting against external threats and intrusions
• Access Controls: Multi-factor authentication and role-based access limiting employee data access
• Security Monitoring: 24/7 intrusion detection and security incident monitoring
• Regular Testing: Penetration testing and vulnerability assessments conducted by independent security firms

6.2 Organizational Security

• Employee training on data protection and confidentiality obligations
• Strict confidentiality agreements with all staff and contractors
• Data access limited to authorized personnel on a need-to-know basis
• Regular security audits and compliance assessments
• Incident response plan for data breach notification and remediation

6.3 Your Security Responsibilities

While we implement robust security measures, you also play a role in protecting your account:

• Use a strong, unique password not shared with other websites
• Never share your password or account credentials with anyone
• Enable two-factor authentication if available
• Log out after using shared or public computers
• Report suspicious account activity immediately to customer support
• Keep your contact information updated to receive security alerts

7. Data Retention

14jili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

Data Category	Retention Period	Legal Basis
Account registration data	Duration of account + 7 years after closure	Gaming regulations & AML requirements
Transaction records	7 years from transaction date	Tax and financial regulations
Gaming activity logs	5 years from last activity	Regulatory compliance & dispute resolution
Identity verification documents	7 years after account closure	AML/CTF legal obligations
Marketing consent records	3 years after consent withdrawal	Legal proof of consent
Customer support communications	3 years from last contact	Dispute resolution & service improvement

After the retention period expires, we securely delete or anonymize your personal information using industry-standard data destruction methods. Some aggregated, anonymized data may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

As a 14jili user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request confirmation of what personal data we hold about you and receive a copy of that data. You can access most of your information directly through your account dashboard or by contacting customer support.

8.2 Right to Rectification

You may update or correct inaccurate personal information through your account settings. For changes to verified identity information, you may need to submit supporting documentation.

8.3 Right to Erasure

You may request deletion of your personal data, subject to our legal and regulatory obligations. Note that we must retain certain information for 7 years after account closure to comply with Philippine gaming and financial regulations.

8.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as while disputing data accuracy or when we no longer need the data but you require it for legal claims.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit that data to another service provider where technically feasible.

8.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your account details and specific request. We will respond within 30 days of verification of your identity.

9. Cookies and Tracking Technologies

14jili uses cookies, web beacons, and similar technologies to enhance your gaming experience, remember your preferences, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you on return visits.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, login authentication, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us improve website performance and user experience.
• Functional Cookies: Remember your preferences such as language, currency, and game favorites.
• Marketing Cookies: Track your browsing activity to deliver personalized advertisements and measure campaign effectiveness.

9.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Disabling cookies may affect platform functionality and limit access to certain features. Most browsers allow you to refuse all cookies or selectively accept cookies from specific websites.

10. International Data Transfers

While 14jili primarily operates in the Philippines, some of our service providers and data processing facilities may be located outside the Philippines. When we transfer your personal data internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved by data protection authorities
• Certification under recognized data protection frameworks
• Verification that the recipient country provides adequate data protection

11. Children's Privacy

14jili strictly prohibits use by individuals under 21 years of age, in compliance with Philippine gambling regulations. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately close the account, void all transactions, and delete all associated personal data. Parents or guardians who believe their child has registered an account should contact us immediately at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. The "Last Updated" date at the top of this document indicates the most recent revision. Material changes will be communicated via email, account notification, or prominent website notice 30 days before taking effect. Your continued use of the 14jili Service after policy changes constitutes acceptance of the updated terms.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 via live chat on our website